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FAQs

Delivery

Where do you deliver?
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We don't have our own delivery fleet yet, but we can  book (Grab, Lalamove, MrSpeedy) on behalf of our customers. Payment will be direct to the rider via COD.

How much are your delivery fees?
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We don't have our own delivery fleet yet, but we can  book (Grab, Lalamove, MrSpeedy) on behalf of our customers. We'll inform you regarding the delivery fee via sms before we confirm booking. Payment will be direct to the rider via COD.

Can I arrange my order for pickup?
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You can also choose to pick up your order instead and book your own rider/pabili service. When choosing pick-up please send the rider details (name and number) to 09175894547. You may also give this number to the rider for better coordination.

*Include your order number in the remarks so the rider can present it to our store for pickup.

Can I order from different brands in one order?
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Since our food comes from different locations, you can only order 1 brand per transaction.

There's a problem with my order. Who do I contact?
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Please contact  09175894547 or email us at tfgcustomercarecenter@tasteless.ph

What time do you accept orders?
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We accept orders 24/7. Processing of orders will start by 10:00 AM . Earliest time of delivery is 12:00 PM and last call for same-day orders is at 8:00 PM.

How do I check if my order is confirmed?
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After check-out, you will receive an order confirmation via email. This is an acknowledgement that the store has received your order and will now begin preparing it.

How do I know the status of my order?
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You will receive emails and text messages for the status of your order (if it's being prepared, ready for pick-up or on the way). If you want to double-check the status of your order, you can message us on Facebook with your order number.

Can I change my order?
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All confirmed orders are final and cannot be modified so please review your orders carefully before checking out!

Payment

What payment options are available?
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💰 Credit/Debit Card

💰 GCash

💰 Bank Deposit

We accept payments through credit cards or bank transfer. You will be prompted for your preferred mode of payment upon check-out. For orders paid through bank transfer, kindly send proof of payment to tfgcustomercarecenter@tasteless.ph. ( Use the format: Order Number- Customer Name in the subject. ) We will need to validate your payment first before proceeding with your order.

How do I pay through bank deposit?
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For orders paid through bank transfer, kindly send proof of payment to tfgcustomercarecenter@tasteless.ph. Use the format: Order Number- Customer Name in the subject.

We will need to validate your payment first before proceeding with your order.

Do you offer cash on delivery?
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We only accept credit card payments, Gcash, and bank deposit.

Do you offer cash on pickup?
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No. We require advance payment ( credit card, Gcash, bank deposit) before pick up.

How do I request for a refund?
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All refund requests are handled through tfgcustomercarecenter@tasteless.ph. Requests will be subject to review and approval. Once approved, payment done through bank transfers will be refunded within 5 working days.

Food

I'd like to order food for an event. Do you offer packages?
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You can purchase directly here in the shop, but make sure to indicate a date at least 2 days ahead of time. If you have questions, you can reach out to us at 09175894547 and we will get back to you ASAP!

Do you offer nutritional facts or macros for your food?
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You can check out our plant-based menu for the nutritional facts.

What are the handling/delivery instructions for whole cakes?
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When ordering fragile items like the 17-Layer Cake from Le Petit souffle , we recommend booking a car to pick up your order. We will not be liable for any damage done to cakes when delivered by our in-house rider.

What are your bestsellers?
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Check our products and look for these emojis: 🍕 🍰. 🍪 

Store

I'd like to know the rates of your venue. Can I make a reservation?
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Send us an email at tfgcustomercarecenter@tasteless.ph with the following info:

Event information : Name of event, type, date, time

Number of Guests

Contact Information - company/client, representative (for companies), number, email address

Equipment to be used (basic sound system)

What are your store hours?
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Check our store hours here: store details